The problems firms describe
The recurring complaints in CA firms are consistent: nobody can say what is pending for a client without asking three people, document collection swallows junior time, review gets compressed near deadlines, and staff turnover takes context with it.
- Status lives in conversations, not records
- Document chasing consumes chargeable hours
- Review quality drops under deadline pressure
- Knowledge leaves when staff leave
Capabilities that matter to a firm
Client 360 records with tax identifiers and KYC, service-driven document requirements, task assignment, workflow templates with review and client approval, a compliance register with risk, internal chat with secure file sharing, and billing tied to engaged services.
Example: a new corporate client
The client is created with PAN, TAN, GSTIN and CIN and assigned to a manager. KYC is captured during onboarding. The engaged services generate document requests, which the client clears in the portal. Preparation is assigned to an article, review to the manager, and client approval is recorded before completion. The invoice is then raised from the same services.
Scope
TaxOS is practice-management software: it tracks and reminds, and does not file returns with any government portal. Firms continue filing through the official utilities they already use, while TaxOS manages the work around them.